z789 is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights as a user of our platform.
This Privacy Policy ("Policy") describes how z789 ("Platform", "we", "us", "our"), operating the website at https://z789.cam, collects, processes, stores, shares and protects personal data relating to individuals ("Users", "you", "your") who access or use the z789 online gaming platform, its mobile applications and any associated services.
z789 is an English-language online gaming information and services platform serving users in Pakistan and other international markets. We are committed to handling personal data responsibly, transparently and in accordance with applicable data protection principles. This Policy reflects those commitments and sets out your rights in relation to the personal data we hold about you.
By registering an Account, accessing the Platform, or otherwise using z789's Services, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with any aspect of this Policy, you should not use the Platform.
The following terms have the meanings assigned below throughout this Policy:
The Data Controller for Personal Data processed in connection with your use of z789 is the operator of the Platform as identified in the operator's official licensing documentation, available within the Platform's Terms & Conditions. z789 does not claim to operate a physical office in Pakistan and does not hold a Pakistan gambling licence.
Where z789 engages third-party Data Processors — such as payment service providers, KYC verification vendors, analytics partners or cloud infrastructure providers — those processors are bound by written data processing agreements that restrict their use of your Personal Data to the specific purposes for which it was shared.
If you have questions about the identity of the Data Controller or wish to exercise your data rights, please contact z789 support using the contact details provided in Section 15 of this Policy.
z789 collects Personal Data through multiple channels: directly from Users during registration and account use; automatically through technical systems when you access the Platform; and in some cases from third-party sources such as KYC verification providers. The categories of data we collect are described below.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number or passport number | Registration & KYC verification |
| Contact Data | Email address, phone number, residential address (city, province — e.g. Karachi, Lahore, Islamabad) | Registration & KYC verification |
| Financial Data | Payment method reference (e.g. wallet account token or bank account identifier), transaction records, deposit and withdrawal history | Deposits, withdrawals & account activity |
| Document Data | Scans or photographs of identity documents (CNIC, passport), proof of address, selfie or liveness check image | KYC verification process |
| Communication Data | Support chat transcripts, email correspondence, dispute submissions | Any contact with support team |
| Category | Examples | Purpose |
|---|---|---|
| Technical Data | IP address, browser type and version, operating system, device model | Security, fraud detection, platform compatibility |
| Usage Data | Pages visited, session duration, game history, betting activity, feature interactions | Platform improvement, personalisation, responsible gambling monitoring |
| Cookie Data | Session identifiers, preference settings, analytics tracking identifiers | Session management, analytics, marketing (where consented) |
| Location Data | Country and city-level location inferred from IP address | Geo-restriction compliance, localisation |
z789 processes your Personal Data on one or more of the following legal grounds, depending on the specific activity:
z789 uses your Personal Data for the following purposes:
To create and administer your Account, verify your identity and age, process deposits and withdrawals, provide access to games and betting markets, and deliver customer support. This includes the use of Pakistani payment method references such as Easypaisa, JazzCash, Raast and bank transfer identifiers from institutions such as HBL, UBL, Meezan Bank and Bank Alfalah — used solely as transactional context and not shared for marketing purposes.
To conduct KYC verification and ongoing due diligence, screen transactions against applicable AML and counter-terrorism financing (CTF) obligations, respond to regulatory enquiries and fulfil reporting requirements imposed by the operator's applicable licensing authority.
To detect, investigate and prevent fraudulent activity, account takeovers, money laundering, bonus abuse and any other prohibited conduct described in the Terms & Conditions. This may involve automated profiling and risk-scoring systems operating on transaction and behavioural data.
To monitor player activity for indicators of problem gambling behaviour, enforce self-imposed limits and self-exclusion requests, and where required, to take protective action on accounts showing signs of harmful gambling patterns. This represents a legitimate interest of both z789 and the User.
To analyse aggregated and pseudonymised usage data — including game preferences, session patterns and feature engagement — in order to improve the Platform's performance, user experience and content offering. Analytics data is processed in a manner that does not permit individual identification where possible.
To send you transactional communications relating to your Account (e.g. deposit confirmations, withdrawal status updates, KYC requests) and, where you have consented, promotional communications about offers, bonuses and new features. You may opt out of marketing communications at any time through your Account settings or by contacting support.
z789 does not sell your Personal Data to third parties. We share data only where necessary for the purposes described in this Policy, and only with parties who are bound by appropriate confidentiality and data protection obligations. Categories of recipients include:
z789 uses cookies and similar tracking technologies — including pixel tags and local storage — to support the functionality, security and performance of the Platform. The categories of cookies we use are as follows:
These cookies are essential for the Platform to function correctly. They include session authentication tokens, load balancing identifiers and security cookies. These cannot be disabled without impairing the use of the Platform.
These cookies remember your preferences — such as language settings, display options and game lobby filters — to personalise your experience on return visits. You may disable these, but doing so may reduce the personalisation of your experience.
We use analytics tools to collect aggregated, pseudonymised data about how Users interact with the Platform — including pages visited, features used and error encounters. This data helps us improve the Platform's performance and content. Analytics data is processed in a form that does not identify individual Users where possible.
Where you have provided consent, marketing cookies may be used to deliver relevant promotional content. You may withdraw consent for marketing cookies at any time through your browser settings or Account preferences. Withdrawal of consent does not affect cookies already placed prior to withdrawal.
Most web browsers provide options to manage, block or delete cookies. Refer to your browser's help documentation for instructions. Note that blocking all cookies will impair the functionality of z789.
z789 retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and the operator's licensing obligations. Specific retention principles are as follows:
Upon expiry of the relevant retention period, Personal Data is securely deleted or irreversibly anonymised in accordance with z789's data deletion procedures.
z789 implements appropriate technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include, but are not limited to:
Notwithstanding these measures, no online system can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, z789 will notify affected Users in accordance with applicable legal obligations.
z789 operates internationally, and your Personal Data may be transferred to and processed in countries other than Pakistan, including countries where the operator's licensing authority is based and where technology infrastructure providers are located. These countries may have data protection laws that differ from those of Pakistan.
Where such transfers occur, z789 ensures that appropriate safeguards are in place to protect your data — including contractual clauses requiring Data Processors to apply data protection standards equivalent to those described in this Policy, or other recognised transfer mechanisms applicable to the relevant jurisdictions.
By using z789's Services, you acknowledge and consent to the international transfer of your Personal Data where necessary for the fulfilment of Services, subject to the protections described in this Policy.
Depending on your location and the applicable data protection framework, you may have the following rights in relation to your Personal Data held by z789. We are committed to honouring these rights in accordance with applicable law:
Request a copy of the Personal Data z789 holds about you and information about how it is being used.
Request correction of inaccurate or incomplete Personal Data held in your Account or our records.
Request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that we restrict processing of your Personal Data in certain circumstances, such as where you contest its accuracy.
Receive a copy of your Personal Data in a structured, machine-readable format, where technically feasible.
Object to processing based on legitimate interests, including profiling, where your interests override those of z789.
Where processing is based on your consent, withdraw it at any time without affecting the lawfulness of prior processing.
Lodge a complaint with the relevant supervisory authority in the operator's licensing jurisdiction if you believe your rights have been infringed.
To exercise any of the above rights, please contact z789 support as described in Section 15. We will respond to verified requests within a reasonable timeframe and in accordance with applicable legal obligations. We may need to verify your identity before processing a data rights request.
Please note that certain rights are subject to exceptions — for example, we cannot delete data that we are legally obligated to retain under AML/KYC requirements. In such cases, we will explain the basis for any restriction on your rights request.
z789 is strictly an adults-only platform. We do not knowingly collect Personal Data from individuals under the age of 18 — or such higher minimum age as is required by the operator's licensing jurisdiction. Registration requires confirmation of eligibility, and KYC verification is used to enforce the age requirement.
If z789 discovers or is notified that an Account has been registered by, or that Personal Data has been submitted on behalf of, a minor, we will immediately suspend that Account, initiate a review, and securely delete any data collected in connection with the minor's use of the Platform to the extent permitted by applicable legal obligations.
Parents and guardians in Pakistan who are concerned about underage access to online gambling content are encouraged to use parental control software to restrict access to gambling websites and applications, and to discuss age-appropriate internet use with their children.
z789 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, regulatory requirements or Platform features. The "Last updated" date at the top of this page indicates when the Policy was most recently revised.
Where changes are material — such as the introduction of new categories of data collection, new purposes for processing, or significant changes to your rights — z789 will notify registered Users via the email address associated with their Account prior to the changes taking effect, where reasonably practicable.
Your continued use of the Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should cease using the Platform and, if applicable, submit a request for Account closure.
If you have any questions, concerns or requests relating to this Privacy Policy, your Personal Data, or the exercise of your data rights, please contact the z789 Data Protection team through our support channel. Our team is available 24 hours a day, 7 days a week, and all communications are conducted in English.
Support Email (plain text — not a link):
[email protected]
When submitting a data rights request, please include your Account username, the nature of your request and any information that will help us verify your identity and locate the relevant data. This enables our team to process your request efficiently and accurately.
z789 aims to acknowledge all data rights requests within a reasonable period and to provide a substantive response within the timeframe required by applicable law. If your request is complex or you have submitted multiple requests simultaneously, we will inform you and provide a revised estimated response date.
z789 does not operate a physical office in Pakistan and does not provide a postal or telephone contact address. All data rights requests and privacy-related enquiries must be submitted through the Platform's official online support channels.
Six practical commitments z789 makes to every Pakistani user in relation to the handling of their personal data.
All data exchanged between your device and z789 is protected by TLS/HTTPS encryption. Your identity documents and financial identifiers are additionally encrypted at rest on our servers.
z789 collects only the personal data that is genuinely necessary for platform operations, compliance and security. We do not build excessive data profiles on our users or collect information beyond what our stated purposes require.
Personal data access is restricted to z789 personnel and authorised processors on a strict need-to-know basis. Internal access logs are maintained and reviewed to prevent any unauthorised internal access.
z789 does not sell your personal data to any third party for any commercial purpose. Data sharing occurs only where operationally necessary — with processors who are bound by confidentiality and data protection agreements.
We specify exactly how long different categories of data are kept and delete or anonymise data securely once it is no longer needed. Your data is not held indefinitely without justification.
Access, rectification, erasure, portability and objection rights are available to z789 users. Data rights requests are handled by a dedicated support team and responded to promptly in clear English.
Our Privacy Policy works alongside our Terms & Conditions and Responsible Gambling guide to give you a complete picture of your rights and our obligations. Take a few minutes to review all three.
18+ only — or the higher minimum required by the operator/license jurisdiction. Local laws may restrict gambling. Please gamble responsibly.